Frequently Asked Questions

Which eyelash extension set (quantity) should I get?

The answer depends on the number of natural lashes you actually have. For some, the 280 set (140 lashes per eye) is a full set, while for others, the 160 set (80 lashes per eye) is enough for a full set. Each of the eyelash extension set that we offer is the maximum number of lashes that will be applied on to your natural lashes. If you choose the 160 lashes set, we will apply up to 80 lashes per eye. It is possible that you may not have 80 natural lashes per eye, but we will make sure to apply as many lashes as possible (up to 80 per eye, depending on the number of natural lashes available), and give you that full set look.

Do eyelash extensions damage my natural eyelashes?

No, eyelash extensions will not damage your natural eyelashes. We carefully select glues that are not harmful to natural eyelashes.

How are the eyelash extensions applied?

We attach individual synthetic eyelash extensions to your natural eyelashes using glue. It is a safe and painless procedure. They are glued about 1mm from your skin. We use japanese glue that is not harmful to your natural eyelashes. The synthetic lashes that we use are natural looking, so they will look and feel like your own eyelashes.

How long do eyelash extensions last?

Eyelash extensions can last for more than 4 weeks. If carefully taken care of, the eyelash extensions can last the entire term of the hair cycle of your natural eyelashes. A hair cycle is the period of time between hair growth and loss. The length of the hair cycle is influenced by everyday personal lifestyle, such as stress, illness, sleeping time, diet, etc. Hair cycle length period can be up to 6 weeks.

Do I need to make a reservation?

Yes, we recommend making a reservation to avoid long waiting time, as we have to serve all our customers with reservations first. Please go to our Contact page to make a reservation.

What should I do before my procedure?

Avoid curling your natural lashes, and do not use any lotion or oil based cream. Remove make up prior to your appointment.

How long does the eyelash extension procedure take?

The eyelash extension procedure takes anywhere between 60 minutes to 120 minutes, all depending on the eyelash extension quantities. See our quantity options here.

How do I take care of my eyelash extensions?

Avoid getting your eyelash extensions wet for the first 6 hours. We recommend keeping the eyelash extensions dry for the first 24 hours.
Avoid going to places with extreme heat, steam room, and swimming for the first 48 hours.
Do not rub your eyes too hard.
Do not use oil based cleaner, lotion, or make up remover.
Use a small Q-tip to remove eyeliner.
Do not wear mascara.
Do not curl the eyelash extensions.

How do I remove my eyelash extensions?

We have a removal procedure, and we recommend you to come back for touch up after 2 or 3 weeks. Please do not remove the eyelash extensions by yourself. It is highly possible that you might damage your own natural eyelashes.

What should I do if I am late to my reserved time?

If you are more than 15 minutes late, we recommend you to make a new reservation for another time. When you arrive late, it limits our time to serve you. We need enough time to do our best work so your eyelash extensions are done correctly without any rush. Please visit our Policy page for more details.

How do I cancel my reservation?

If you decided to cancel your reservation, please contact us 24 hours prior to your scheduled time. This allows us to accommodate other customers who might want to make a reservation, or are in our Waiting List. Please visit our Policy page for more details.